The Build Process – A Survival Guide

15 May 2017

Most of us know at least one person who has had a dreadful experience building their home. That’s why it’s so important to do your homework and check out a number of builders, before you choose the one for you. And while personal recommendations are great, what suits your friends and family may not suit you. So make sure you feel 100% comfortable with the builder before you sign a contract.

Find out who you’ll be dealing with

Before you choose your builder, discuss the build process in detail to make sure you know what to expect. Not all builders have the same process, so it’s important to ask about things like progress payments, time frames, variations, etc.

Some builders prepare quotes themselves and are the primary builder on site on a day-to-day basis, while other builders have a specialist team who prepares the quotes, and a construction manager who supervises the build. They’re both perfectly acceptable ways of doing it. But remember, you’re going to be dealing with your builder for many months, and a close working relationship is critical to ensure a successful outcome. So make sure you understand who you’ll be dealing with, throughout the process.

Communication is key

As with most things in life, misunderstandings can arise during the build process, due to lack of communication. Your builder may not think it’s necessary to contact you every day, but if this is what you’re expecting, you’re going to be disappointed. That’s why it’s crucial to set expectations upfront.

Remember, your builder is an experienced professional and has done this many times before, so in most cases, it’s best to allow them to do their job, without constant interruptions. Try and discuss issues at set meeting times and be prepared for these meetings. Keep a list of points you want to discuss, so you can go through them methodically, and your builder can address any concerns you may have.

Hallmark Homes make it easy

At Hallmark, we want your building experience to be enjoyable and stress-free, with great communication every step of the way. Our design, sales and construction teams have years of experience behind them, so you don’t have to worry about a thing.

“If you’ve never built a home before, it can seem a little daunting at first,” explains Shaun Wilson, Hallmark Homes’ Sales Manager. “But our 10 step build process breaks it into easy-to-understand stages, so you know exactly what’s going on at all times.”

10 steps to your new Hallmark home
Here’s a quick look at the ten steps you’ll go through if you decide to build with Hallmark. You can download our comprehensive Build Process brochure here for more information.

  1. Visit a display home
  2. Get a Fixed-Price Quote
  3. Complete the Contract Preparation Agreement
  4. Sign the HIA contract documents
  5. Make your colour and tile selections
  6. Receive your Building Approval
  7. Receive Authority to commence construction
  8. Start construction
  9. Your home is under construction
  10. Practical completion and handover

Experience counts
With over 30 years experience, Hallmark Homes is a family owned and operated business building around 400 homes a year in the prime real estate areas throughout South East Queensland including Brisbane, Sunshine Coast, Gold Coast and Lockyer Valley. So we have a proven build process that really works.

To find out more, you can visit one of eight Hallmark Homes’ display centres at Burpengary East, Ipswich, Ormeau, Pimpama, Plainland, Springfield Lakes, Sunshine Coast and Yarrabilba.

If you’re thinking of building a new home in South-East Queensland, the team at Hallmark Homes is ready to help. If you have any questions about our home designs or house and land packages, please contact us today.


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